Privacy policy

Effective Date: August 2026
Website: [https://www.shivshaktienterprises.in/]
Company Name: [Shiv Shakti Enterprises]

At Shiv Shakti Enterprises, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you use our website, contact us, request a quotation, submit an enquiry, or use our services.

The information we may collect includes:
- Full name
- Mobile/phone number
- Email address
- City, state, or location
- Address, where required for service or installation
- Details related to your solar requirements
- Information submitted through enquiry or contact forms
- Any other information you voluntarily provide to us

We may also automatically collect certain technical information when you visit our website, such as:

- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of your visit
- Referring website
- General website usage information

2. How We Use Your Information

We may use the information collected from you for the following purposes:
- To respond to your enquiries and requests
- To provide information about our solar products and services
- To provide quotations and project-related information
- To contact you regarding your enquiry
- To schedule site visits or consultations
- To provide customer support
- To improve our website, products, and services
- To understand website usage and improve user experience
- To send service-related communications
- To comply with applicable legal and regulatory requirements

We will not use your personal information for purposes unrelated to the services or communication you have requested without an appropriate legal basis or your consent where required.

3. Enquiry and Contact Forms

When you submit information through a contact or enquiry form on our website, the information may be used by our team to contact you regarding your enquiry.

This may include contacting you by:
- Phone call
- SMS
- WhatsApp
- Email

You should only provide information that is accurate and necessary for your enquiry.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality and user experience.
Cookies may help us:
- Remember user preferences
- Understand how visitors use our website
- Improve website performance
- Analyze website traffic
- Improve our services and content

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

5. Third-Party Services

We may use third-party services to support website functionality, analytics, communication, security, advertising, or other business operations.

These services may include, where applicable:
- Website analytics services
- Google services
- Map services
- Payment or communication services
- Social media platforms
- Hosting and security services

Third-party service providers may collect or process information according to their own privacy policies. We recommend reviewing the privacy policies of any third-party services you use through our website.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

7. Sharing of Personal Information

We do not sell or rent your personal information to third parties.
We may share information where reasonably necessary with:

- Employees or authorized representatives of our company
- Service providers assisting us in operating our website or business
- Technical, hosting, or security providers
- Professional advisers, where necessary
- Government authorities or law-enforcement agencies when required by applicable law

Any sharing of information will be limited to what is reasonably necessary for the relevant purpose.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:
- Fulfil the purpose for which it was collected
- Respond to enquiries
- Provide requested services
- Maintain business and service records
- Meet legal, accounting, or regulatory requirements
- Resolve disputes or enforce agreements

When information is no longer required, we may securely delete or anonymize it where reasonably practicable.

9. Your Privacy Rights

Depending on applicable laws, you may have rights regarding your personal information, including the right to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally permitted
- Withdraw consent where processing is based on consent
- Ask questions about how your information is being used

To exercise any applicable privacy rights, you may contact us using the details provided below.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children.
We encourage parents or guardians to supervise children's use of the Internet and to contact us if they believe that a child has provided personal information to us without appropriate permission.

11. External Links

Our website may contain links to third-party websites, social media platforms, or other external services.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

12. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or privacy practices.
Any updated version will be posted on this page with a revised Effective Date.
We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
Shiv Shakti Enterprises
Address: Shiv Shakti Enterprises, Opp Holy Education School Near Jio Petrol Pump Haridwar Road Laksar
Phone: +91-96398 53611
Email: shivshaktienterprises1@gmail.com
Website: https://www.shivshaktienterprises.in/

We will make reasonable efforts to respond to your privacy-related enquiries within a reasonable period.

14. Consent

By using our website and submitting your information through our forms, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above, subject to applicable law.

Last Updated: August 2026